###### For rail partners

# Automate rail compensation and refunds for your customers

We help travel management companies, corporates, and partners in ticketing and mobility check eligibility, manage claims end-to-end, and keep customers informed — at scale and with no upfront cost.

Backed by AirHelp’s global experience handling passenger disruptions at scale

### Recover up to 6%

of your corporate rail spend

### We process 10M +

train trips per year

### No setup costs

and easy integration

## Get your customers compensation without growing your support team

Rail disruptions frustrate customers — and create a lot of manual work for your team. **Trein-Vertr aging by AirHelp** automates the compensation process so your customers get what they’re entitled to, and your team spends less time on complex cases.

## What we do for you

✔ **Automatically check eligibility after train delays and cancellations**  
✔ **Assess the highest-value regulation (EU or national)**  
✔ **Submit and manage claims end-to-end**  
✔ **Enhance your customer satisfaction and loyalty**  
✔ **Provide transparent reporting on volumes, outcomes, and payouts**

For some partners, automation also means measurable cost savings — fewer manual cases and fewer repeat customer contacts.

## How we help your customers

### Train delays of 60+ minutes

When disruption happens, we automatically assess eligibility and handle the compensation workflow end-to-end.

### Cancellations & missed services

We manage eligible refunds and compensation where applicable, and keep customers informed along the way.

### Customer service overflow

We reduce your backlog by handling claims and follow-ups end-to-end — so your team can stay focused on what matters most.

### Increase customer loyalty & satisfaction

Turn disruptions into trust and extra revenue: faster resolutions and clear updates help customers feel cared for and more likely to book with you again.

## How it works

1. **Choose the right partnership model that drives growth**  
   Together, we align on the perfect setup for your business — tailoring the partnership to fit your brand, customer journey and revenue goals.

2. **Connect Trein-Vertr aging to your customer journey**  
   Powered by AirHelp, Trein-Vertr aging integrates into your existing systems with minimal effort, so you can launch new revenue streams without disrupting your day-to-day operations.

3. **Go live and start earning at scale**  
   Once live, disruptions stop being a cost center. You unlock new revenue and you help your customers when they need it. Everyone wins: your business grows and your customers feel cared for.

## Partnering with Trein-Vertr aging is easy and risk-free.

There are no upfront costs and no long-term commitments. We only earn when you recover funds. Rail data is handled securely, processed solely for claim purposes, and never used beyond what’s required. Clear monthly reporting ensures full transparency and compliance.

## Frequently Asked Questions

**Are all train delays and cancellations eligible?**  
Not every disruption qualifies: Under EU Regulation 2021/782 and applicable national rules, compensation typically applies for delays of 60+ minutes or canceled journeys. We automatically assess each trip within the past 90 days and only submit eligible claims.

**Do we need to collect any additional documents?**  
No. We only use the booking and ticket data already available in your TMC or rail system. No extra documentation or traveler follow-up is required.

**What systems can you integrate with?**  
We can integrate with ticketing, booking, CRM, and disruption data sources. We’ll confirm the best approach during a short technical scoping call.

**How long does it take to receive the money?**  
If you're entitled to a refund, the amount will be automatically credited to the account number you provided. This usually happens within 2 weeks. If you haven't heard anything about your application 3 weeks after submission, please contact us.

**What does it cost?**  
We operate on a success fee of 25% of recovered compensation. There are no upfront costs and no fees if a claim is unsuccessful.

**Can we test this with historical rail data?**  
We can run an eligibility check on past rail bookings to estimate recovery potential before moving forward.