Automate rail compensation and refunds for your customers
For rail partners
Automate rail compensation and refunds for your customers
We help travel management companies, corporates, and partners in ticketing and mobility check eligibility, manage claims end-to-end, and keep customers informed — at scale and with no upfront cost.
Backed by AirHelp’s global experience handling passenger disruptions at scale
Recover up to 6%
of your corporate rail spendWe process 10M +
train trips per yearNo setup costs
and easy integrationRail disruptions frustrate customers — and create a lot of manual work for your team. Trein-Vertraging by AirHelp automates the compensation process so your customers get what they’re entitled to, and your team spends less time on complex cases.
how we help your business
What we do for you
✔ Automatically check eligibility after train delays and cancellations
✔ Assess the highest-value regulation (EU or national)
✔ Submit and manage claims end-to-end
✔ Enhance your customer satisfaction and loyalty
✔ Provide transparent reporting on volumes, outcomes, and payouts
For some partners, automation also means measurable cost savings — fewer manual cases and fewer repeat customer contacts.
How we help your customers
Train delays of 60+ minutes
When disruption happens, we automatically assess eligibility and handle the compensation workflow end-to-end.
Cancellations & missed services
We manage eligible refunds and compensation where applicable, and keep customers informed along the way.
Customer service overflow
We reduce your backlog by handling claims and follow-ups end-to-end — so your team can stay focused on what matters most.
Increase customer loyalty & satisfaction
Turn disruptions into trust and extra revenue: faster resolutions and clear updates help customers feel cared for and more likely to book with you again.
the process
How it works
1
Choose the right partnership model that drives growth
Together, we align on the perfect setup for your business — tailoring the partnership to fit your brand, customer journey and revenue goals.
2
Connect Trein-Vertraging to your customer journey
Powered by AirHelp, Trein-Vertraging integrates into your existing systems with minimal effort, so you can launch new revenue streams without disrupting your day-to-day operations.
3
Go live and start earning at scale
Once live, disruptions stop being a cost center. You unlock new revenue and you help your customers when they need it. Everyone wins: your business grows and your customers feel cared for.
the process
How it works
Step 1
Choose the right partnership model that drives growth
Together, we align on the perfect setup for your business — tailoring the partnership to fit your brand, customer journey and revenue goals.
Step 2
Connect Trein-Vertraging to your customer journey
Powered by AirHelp, Trein-Vertraging integrates into your existing systems with minimal effort, so you can launch new revenue streams without disrupting your day-to-day operations.
Step 3
Go live and start earning at scale
Once live, disruptions stop being a cost center. You unlock new revenue and you help your customers when they need it. Everyone wins: your business grows and your customers feel cared for.
Partnering with Trein-Vertraging is easy and risk-free.
There are no upfront costs and no long-term commitments. We only earn when you recover funds. Rail data is handled securely, processed solely for claim purposes, and never used beyond what’s required. Clear monthly reporting ensures full transparency and compliance.