# Contact us

## Your questions, answered

**Why does it take so long to get compensation?**  
We do our best to make the claim process as quick as possible, but unfortunately, in some cases, it can take a while to get your rightful compensation. There are several external factors that could slow down the process such as airline response times, high claim volumes, dealing with aviation authorities, and possible legal proceedings. While we do everything that we can to push them to respond quickly, these factors are often beyond our control. We ask you to please be patient, and be assured that we are working on getting you your compensation.

**How can I check the status of my claim?**  
You can check the status of your claim anytime in the Claims & Flights tab of your [Customer Dashboard.](https://app.airhelp.com/)  
We will also keep you regularly updated regarding your claim’s progress via email.  
Don’t worry if your claim’s status hasn’t updated for a while. Some stages take longer than others, but this doesn’t mean that we aren’t taking care of your claim or following up on it regularly.

**How do I submit a claim to AirHelp?**  
You can submit a claim via [our website](https://www.airhelp.com/en/) — just enter your flight and passenger information and follow the claim submission steps. It only takes a few minutes — you can then sit back, relax, and let us do all the work towards securing your compensation.

**I can’t login, what can I do?**  
If you are having trouble logging in, you can try resetting your password by following this [link](https://my.airhelp.com/reset-password). You will receive instructions to reset your password via email.  
In case you are still having problems logging in, you can contact customer support via our [LiveChat.](http://airhlp.co/livechat)

### How do I know if I’m entitled to compensation?  
[Check Compensation](https://funnel.airhelp.com/claims/new?lang=en)

### Chat with customer service  
We’re available 24/7.

### Email us  
[info@airhelp.com](mailto:info@airhelp.com)

### Use our contact form  
Available to customers with a current claim only.  
[Go to contact form](https://my.airhelp.com/contact)

#### Claim up to $650 for your delayed or canceled flight.
All airlines  
All countries  
No Win, No Fee  
[Check Compensation](https://funnel.airhelp.com/claims/new?lang=en)