###### Complex cargo claims, made simple # Recover your cargo loss with the experts Pursue liability claims for damaged, delayed, or lost cargo across air, sea, and road with specialists in international cargo law. We're the global leader in flight compensation #### Fast assessment to confirm your claim’s viability #### End-to-end support with documents, correspondence, and negotiation #### No win, no fee so you only pay if we win ## AirHelp. Where legal expertise meets smart technology. **AirHelp uses a powerful combination of legal insight and smart operational systems to simplify cargo claim recovery.** Our tech speeds up eligibility checks and liability assessments, while our global network of legal experts manages the complexities of international transport law. With more than 3 million successful compensation claims handled for air passengers, we've built a reputation for reliability, transparency, and consistent results. We now bring that experience to cargo claims — offering a modern, efficient, and risk-free way to recover losses from carriers. ###### Who we help ## Expert cargo claim recovery for owners, forwarders, and insurers Whether you manage shipments, insure them, or move them on behalf of clients, AirHelp makes cargo claims simple, transparent, and risk-free — across air, land, and sea freight. #### Cargo owners We help shippers recover losses from damaged, missing, or delayed cargo — handling the legal work, documentation, and negotiation with carriers. #### Freight forwarders We assist forwarders by managing complex, time-sensitive claims, ensuring transparent communication and a smooth recovery process from start to finish. #### Cargo insurers We support insurers with fast eligibility checks, strong evidence preparation, and efficient negotiations, helping to reduce administrative workload. ### Types of cargo claims #### 1. Damage Physical or water damage, contamination, and crushed or broken goods #### 2. Loss and non-delivery Missing cargo, partial loss, misrouted shipments, or stolen goods #### 3. Delay Late arrivals, extended transit times, missed connections, or schedule disruptions #### 4. Reefer and perishable issues Temperature excursions, spoilage, contamination, or equipment failures #### 5. Short delivery Fewer packages or lower net weight delivered than stated on the bill of lading ## How it works ### Step 1 ## Submit a claim in minutes Upload your shipment details and documents and we quickly confirm your eligibility. ### Step 2 ## We build your case Our team builds the strongest possible case to support your claim — and handles everything. ### Step 3 ## You get compensation We successfully secure your compensation and transfer your funds — minus our fee. ## Why choose AirHelp for your next cargo claim? #### No win, no fee You never pay upfront. We cover all legal and administrative costs and only take a fee when we successfully recover compensation for you. #### Tech that works for you Our systems speed up eligibility checks, organise documentation, and support faster negotiations — helping you save time and reduce manual workload. #### Clear, transparent process We keep you informed at every step with straightforward updates, clear explanations, and a simple path to resolving your cargo claim. ## Commonly asked questions about cargo claims ##### **What types of cargo claims can AirHelp handle?** We help recover losses related to damage, loss or non-delivery, delay, reefer and perishable issues, and short delivery — across **multimodal transport**, including air, land, and sea freight. ##### **How does the “no win, no fee” model work?** There are no upfront costs. We only charge a success-based fee if we recover compensation. If we don’t win your claim, you pay nothing. ##### **What documents do I need to submit a cargo claim?** Typically, we require the bill of lading or airway bill, commercial invoice, packing list, photos of the damage (if available), and any correspondence with the carrier. If we need additional documentation, we’ll let you know. ##### **How long does the claims process take?** Timelines vary based on carrier response, jurisdiction, and complexity. Simple claims may resolve within weeks, while more complex cases can take longer. We keep you updated throughout the process. ##### Can AirHelp handle international cargo claims? Yes. Our global network of legal partners and industry specialists enables us to manage cross-border cargo claims and navigate international transport law. ##### **Do you work with freight forwarders and insurers?** Yes. We support shippers, forwarders, and insurers — managing claims on behalf of your clients or policyholders and reducing your administrative workload. ##### **Is there a minimum claim value?** No. We accept claims of many sizes — including smaller cases that fall below insurance deductibles and are often left unpursued. If you’re unsure whether your claim qualifies, simply submit the details and we’ll assess it for free. ##### Can AirHelp handle multiple claims or recurring issues? Yes. We work with businesses that manage ongoing logistics operations and regularly assist with multiple claims across different lanes, carriers, and transport modes. ##### **What deadlines apply to air cargo claims?** **Under the Montreal Convention (MC99), strict notice periods apply and cannot be extended:** - Damage: written protest within 14 days of delivery - Delay: written protest within 21 days of goods being placed at your disposal - Loss: claim must be filed within 21 days Missing these deadlines extinguishes your right to claim. A 2-year limitation period also applies from the date of arrival (or the date the aircraft should have arrived). We track these deadlines from the moment you submit, so you never lose a valid claim on a technicality. *Please note that our cargo claims services are offered to business customers (B2B) only and are subject to individually agreed terms and conditions.*