# AirHelp's Accessibility Statement Digital Accessibility Statement for [airhelp.com](https://www.airhelp.com/en-int/) Digital accessibility describes the degree to which online services and platforms can be effectively used by all users, including people with physical disabilities, technical limitations, or age-related challenges. This statement applies to the website: [www.airhelp.com](https://www.airhelp.com/en-int/) in its current version. AirHelp Germany GmbH (AirHelp) is committed to making its website accessible to everyone. The website is designed in accordance with the Barrierefreiheitsstärkungsgesetz (BFSG - Accessibility Enhancement Act), which implements Directive (EU) 2019/882 of the European Parliament and of the Council on the accessibility requirements for products and services. This website is partially compliant with the EN 301 549 v.3.2.1 standard and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. The accessibility assessment was conducted through a combination of internal review by our development team. AirHelp will continue to expand its accessibility in the coming months. Should you encounter non-accessible content, please contact us using the contact information provided below to reach a solution. Your feedback also helps us improve the accessibility of our content. ### Feedback? Have you encountered non-accessible content on airhelp.com? Or do you have questions, comments, or difficulties using our website? Please contact us: AirHelp Germany GmbH Warschauer Platz 11-13 10245 Berlin E-mail: [office@airhelp.com](mailto:office@airhelp.com) #### Market Surveillance Authority For complaints regarding accessibility that cannot be satisfactorily resolved through the contact options above, you have the option to contact the competent market surveillance authority: Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF) c/o Ministry of Labor, Social Affairs, Health and Equal Opportunities of Saxony-Anhalt Postfach 39 11 55 39135 Magdeburg, Germany Telephone: +49 391 567 6970 E-mail: [MLBF@ms.sachsen-anhalt.de](mailto:MLBF@ms.sachsen-anhalt.de) This statement was created on January 26, 2026.